Case Study — as delivered
Northgate IT · B2B Service Companies
The case-study format we produce for B2B firms (3 included in Tier 1, then 1/quarter in Tier 3) — shown for a fictional managed-IT provider.
How a 140-seat logistics firm cut IT tickets 38% in one quarter
The client — a regional logistics company running 140 seats across 3 depots — came to Northgate IT drowning in repeat tickets: password resets, VPN drops, and a file server that fell over most Mondays.
Instead of adding help-desk hours, Northgate ran a two-week root-cause audit. Result: 61% of tickets traced to four fixable causes. The fix plan was sequenced to tackle the noisiest first.
Quarter one: self-service password resets (−210 tickets), VPN replaced with an always-on tunnel (−140), file server migrated to redundant cloud storage (Monday outages: zero).
Results after 90 days
What ships with every case study
- Interview-based draft (30 min with your delivery lead — we do the writing)
- One-page web version + PDF for sales decks
- Pull-quote and stat set for LinkedIn reuse
This is a fictional brand created by Catalyst to demonstrate exactly what our clients receive. All names, numbers, and results shown are illustrative — not real client data.
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